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Refund Policy

All Sales Are Final

All physical books are printed on demand specifically for each customer after an order is placed. Because of this production process, we do not accept returns or exchanges for change of mind, accidental purchases, or incorrect selections made during checkout.

Damaged, Defective, or Incorrect Orders

We take pride in providing quality books. If your order arrives damaged, contains a manufacturing defect, or you receive an incorrect item, please contact us within 7 calendar days of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photographs showing the damage, defect, or incorrect item

We will review the issue and arrange an appropriate resolution, which may include a replacement or refund.

Order Cancellations

Because books are produced on demand, orders cannot be canceled or modified once production has begun.

Shipping Issues

If your order is lost, missing, or has not arrived within the expected delivery timeframe, please contact us so we can investigate with our fulfillment provider.

Customer Support

For assistance, please contact us through the contact form on our website.

This policy does not limit any rights or remedies available under applicable consumer protection laws.

Turn Your Battle Scars Into Beauty Marks

LADY ROBIN | THE BEAUTY MARK SOCIETY

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